Contact Us
Welcome to Our Customer Support Center
Thank you for visiting ProSkyDivings.com. We value every customer and understand that purchasing used skydiving equipment requires confidence, clear communication, and reliable support. Whether you are buying your first complete rig, searching for a specific canopy, replacing an Automatic Activation Device (AAD), or simply have questions about one of our listings, our team is here to assist you throughout the entire process.
Skydiving equipment is highly specialized, and selecting the right gear often involves understanding compatibility, sizing, equipment history, manufacturer recommendations, and current condition. Because of this, we encourage customers to contact us whenever they need additional information before placing an order.
Our goal is to provide prompt, professional, and honest assistance so you can shop with confidence.
How We Can Help
Our customer support team is available to assist with a wide variety of inquiries related to our products and services.
We can help you with:
- Product availability
- Complete rig inquiries
- Container sizing
- Harness sizing guidance
- Main canopy information
- Reserve canopy compatibility
- Automatic Activation Device (AAD) questions
- Helmet availability
- Altimeter selection
- Wingsuit inquiries
- Product condition
- Date of manufacture
- Estimated jump numbers
- Product photographs
- Shipping information
- International delivery
- Order status
- Payment assistance
- Product recommendations
- Website support
- General questions
If you cannot find the information you need on a product page, simply contact us and we will be happy to provide additional details whenever available.
Why Contact Us Before Purchasing?
Every skydiver has unique equipment requirements.
Factors such as:
- Experience level
- Exit weight
- Container size
- Canopy size
- Reserve compatibility
- Harness fit
- Discipline
- Personal preference
all influence the equipment that may be suitable for your needs.
Our support team can help clarify product specifications so you can make an informed purchasing decision.
Although we do not replace the advice of certified riggers or instructors, we are happy to provide detailed product information whenever possible.
Questions About Used Equipment
Because we specialize in pre-owned skydiving equipment, customers often have additional questions before making a purchase.
Common questions include:
- Has the equipment been used?
- What is the manufacturing date?
- Approximately how many jumps has it completed?
- What cosmetic condition is it in?
- Are there visible signs of wear?
- Is the AAD still within its service life?
- What components are included?
- Are additional accessories supplied?
Whenever this information is available, we are happy to provide it.
Transparency remains one of the foundations of our customer service.
Product Compatibility Assistance
Selecting compatible skydiving equipment is extremely important.
Many customers contact us regarding:
- Container compatibility
- Main canopy fit
- Reserve canopy sizing
- Harness sizing
- AAD compatibility
- Pilot chute compatibility
- Deployment bag sizing
- Riser compatibility
We recommend discussing all compatibility questions with your certified rigger before assembling or jumping any skydiving system.
Our team can provide available manufacturer information to help support your decision-making process.
Shipping Information
We proudly provide worldwide shipping for customers across many countries.
If you have questions regarding shipping, we can assist with:
- Shipping availability
- Delivery estimates
- International shipping
- Packaging procedures
- Tracking information
- Shipping updates
- Customs documentation
- General shipping questions
Every order is packaged carefully to help protect valuable equipment during transportation.
Once your order has been shipped, tracking information will be provided whenever applicable so you can monitor its progress.
Order Assistance
If you have already placed an order, our customer support team is available to help with order-related inquiries.
We can assist with:
- Order confirmation
- Payment verification
- Processing updates
- Shipping notifications
- Tracking assistance
- Delivery questions
To help us locate your order more quickly, please include your order number whenever contacting us.
Providing accurate order information allows us to respond more efficiently.
Payment Questions
If you experience difficulties during checkout or have questions regarding payment methods, our support team is ready to assist.
Customers frequently contact us regarding:
- Payment confirmation
- Checkout assistance
- Transaction questions
- Billing inquiries
- Payment processing
- Order verification
If additional verification is required for security purposes, our team will provide clear instructions to help complete your purchase safely.
Product Availability
Because our inventory consists primarily of used skydiving equipment, availability changes frequently.
Many items are unique, meaning once they have been sold, identical replacements may not immediately become available.
If you are searching for a particular:
- Container
- Main canopy
- Reserve canopy
- AAD
- Helmet
- Wingsuit
- Altimeter
- Complete rig
please contact us.
We may be able to notify you when similar equipment becomes available.
Product Photographs
We understand that customers purchasing used equipment often wish to inspect products carefully before buying.
Whenever available, our listings include multiple high-quality photographs.
If additional images are available, we are happy to provide them upon request.
Additional photographs may include:
- Front view
- Rear view
- Side profile
- Harness details
- Container condition
- Main canopy labels
- Reserve information
- AAD installation
- Hardware condition
- Closing system
- Cosmetic details
These images help customers better understand the equipment they are considering.
Customer Satisfaction
Every customer deserves professional service.
We strive to respond promptly, communicate honestly, and provide accurate product information whenever available.
Our goal is not simply to complete sales but to build long-term relationships based on trust and excellent customer support.
Many of our returning customers appreciate our responsive communication and commitment to transparency throughout the purchasing process.
Safety Information
Skydiving equipment should always be inspected by a qualified FAA Senior or Master Rigger—or the appropriate certified rigger in your country—before being assembled or used.
Although we provide detailed product information, every buyer remains responsible for ensuring that purchased equipment is suitable, airworthy, and compatible with their intended use.
Routine inspections, reserve repacks, AAD servicing, and proper maintenance should always be completed according to manufacturer recommendations.
Safety should always remain the highest priority.
Contacting Our Team
We encourage customers to contact us whenever they have questions before, during, or after purchasing equipment.
Please provide as much information as possible so we can assist you efficiently.
Helpful information may include:
- Product name
- Product link
- Order number
- Country
- General inquiry
- Specific questions
The more details you provide, the faster we can respond with accurate information.
Frequently Asked Questions
How quickly will I receive a response?
We work hard to respond to customer inquiries as quickly as possible during our normal business hours. Response times may vary depending on inquiry volume, weekends, or public holidays, but we strive to answer all messages promptly.
Can I request additional photos before purchasing?
Yes. If extra photographs or close-up images are available for a product, we will gladly provide them upon request to help you make an informed decision.
Do you ship internationally?
Yes. We proudly serve customers worldwide. Shipping availability, transit times, and customs requirements may vary depending on the destination country.
Can you help me choose the correct equipment?
We are happy to explain product specifications and available information. However, sizing and compatibility decisions should always be confirmed with a qualified skydiving instructor or certified rigger before purchase.
Do you inspect every used item?
We carefully review and document equipment based on the information available to us. However, every used item should still be independently inspected by a qualified rigger before it is placed into service.
What information should I include when contacting support?
Including the product name, order number (if applicable), and a detailed description of your question allows us to provide faster and more accurate assistance.
Our Commitment to You
At ProSkyDivings.com, we understand that purchasing skydiving equipment is an important decision. Our commitment extends beyond offering quality used gear—we are dedicated to providing honest communication, dependable customer service, and a professional shopping experience from start to finish.
Whether you need assistance finding the right equipment, checking product availability, understanding shipping options, or tracking an existing order, our team is here to help every step of the way.
Thank you for choosing ProSkyDivings.com. We look forward to assisting you and supporting your next adventure with trusted used skydiving equipment.
Blue skies, safe jumps, and happy landings!