Shipping & Returns

Welcome to the Shipping & Returns page for ProSkyDivings.com. We understand that purchasing used skydiving equipment online is an important investment, and we are committed to making the entire process as transparent, secure, and straightforward as possible. Whether you are ordering a complete skydiving rig, a reserve parachute, a main canopy, an Automatic Activation Device (AAD), or individual accessories, our goal is to ensure your order is processed efficiently, packaged carefully, and delivered safely.

Because skydiving equipment is specialized, every shipment deserves careful handling. We work diligently to prepare each order while providing customers with clear communication throughout the purchasing process. This policy explains how orders are processed, shipped, delivered, and handled if a return or shipping issue arises.

Our Commitment to Safe and Reliable Shipping

At ProSkyDivings.com, we understand that skydiving equipment requires careful handling during transportation. Every product represents an important investment, and many items contain sensitive components that deserve additional protection.

Our shipping process has been developed to:

• Protect equipment during transit
• Minimize handling damage
• Provide reliable worldwide delivery
• Keep customers informed throughout the shipping process
• Ensure orders are packaged professionally
• Deliver products in the condition described

From the moment your order is confirmed until it arrives at your destination, we work to provide a dependable shipping experience.

Order Processing

Every order is reviewed before shipment to help ensure that the correct products are prepared for dispatch.

During processing, we verify available order information, inspect packaging requirements, and prepare shipping documentation where applicable.

Processing generally includes:

• Order confirmation
• Product verification
• Packaging preparation
• Shipping label creation
• Carrier scheduling
• Tracking generation
• Dispatch confirmation

Orders are typically processed during normal business days. Processing times may vary depending on inventory availability, weekends, public holidays, carrier schedules, or unusually high order volumes.

Customers will receive confirmation once their order has been prepared for shipment.

Worldwide Shipping

We proudly provide international shipping to customers across many regions of the world.

Our goal is to make quality used skydiving equipment accessible to jumpers regardless of their location.

Available destinations may include:

• North America
• South America
• Europe
• Asia
• Africa
• Australia
• New Zealand
• Selected island territories

Shipping availability depends on local regulations, transportation restrictions, and carrier service coverage.

If you are uncertain whether we ship to your country, please contact our customer support team before placing an order.

Shipping Partners

To provide dependable delivery, we work with reputable shipping providers that offer secure transportation and shipment tracking whenever available.

Carrier selection may vary depending on:

• Destination country
• Package size
• Equipment type
• Delivery speed
• Local service availability

Our priority is selecting a shipping option that balances reliability, security, and efficient delivery.

Packaging Standards

Proper packaging is essential for protecting valuable skydiving equipment during transportation.

Every shipment is packaged carefully using materials appropriate for the equipment being shipped.

Protective packaging may include:

• Heavy-duty shipping cartons
• Protective wrapping
• Cushioning materials
• Moisture-resistant packaging
• Reinforced sealing
• Protective internal supports

Larger items such as complete rigs may receive additional protective packaging to minimize movement during transit.

Smaller accessories are packaged securely to reduce the possibility of shipping damage.

Shipping Confirmation

Once your order has been shipped, you will receive shipping confirmation whenever applicable.

Shipping confirmation may include:

• Shipment notification
• Carrier information
• Tracking number
• Estimated delivery information
• Order reference

Tracking information allows customers to monitor shipment progress throughout transportation.

Please note that tracking updates depend upon the carrier and destination country.

Estimated Delivery Times

Delivery times vary depending on several factors.

These include:

• Shipping destination
• Customs clearance
• Carrier schedules
• Weather conditions
• Public holidays
• Local delivery services

International shipments may require additional processing at customs before final delivery.

While we work to dispatch orders promptly, delivery estimates should always be considered approximate rather than guaranteed.

Customs, Duties, and Import Taxes

International customers should be aware that customs regulations vary by country.

Depending on local laws, imported products may be subject to:

• Customs duties
• Import taxes
• Value-added tax (VAT)
• Clearance fees
• Brokerage charges

These fees are determined by local customs authorities and are generally the responsibility of the buyer unless otherwise stated.

Customers are encouraged to review their country’s import regulations before placing an order.

Shipping Restrictions

Certain countries regulate or restrict the importation of skydiving equipment or specific components.

Before purchasing, customers should verify that imported equipment complies with applicable:

• Aviation regulations
• Customs requirements
• Safety regulations
• Local import laws

Buyers remain responsible for ensuring imported products comply with local regulations.

Receiving Your Shipment

When your shipment arrives, we recommend inspecting the package carefully before opening it.

Please check for:

• Exterior damage
• Torn packaging
• Crushed corners
• Water exposure
• Missing seals
• Signs of mishandling

If visible shipping damage is observed, photograph the package before opening whenever possible.

Careful documentation helps support any shipping-related investigations.

Inspecting Your Equipment

After opening your shipment, inspect each item carefully.

Verify:

• Product matches your order
• Components are included
• Equipment condition matches the listing
• No obvious transportation damage occurred

Although products are packaged carefully, transportation conditions remain outside our direct control.

Any concerns should be reported promptly.

Used Equipment Notice

All equipment sold through ProSkyDivings.com is identified as used unless specifically stated otherwise.

Used equipment naturally displays varying degrees of cosmetic wear depending on age, previous use, maintenance history, and storage conditions.

Minor cosmetic imperfections do not necessarily affect functionality.

Product listings are designed to describe known conditions as accurately as possible.

Professional Inspection Requirement

Every item purchased from ProSkyDivings.com should be inspected by a qualified FAA Senior or Master Rigger—or the appropriate certified rigger within your country—before assembly or use.

Professional inspection is strongly recommended regardless of:

• Equipment age
• Previous ownership
• Cosmetic appearance
• Seller description

Skydiving equipment should never be placed into service without appropriate inspection.

Return Policy

Customer satisfaction remains extremely important to us.

If you experience a legitimate issue with your order, please contact our customer support team as soon as possible.

Return requests should generally be submitted promptly after delivery.

To help us evaluate your request, please provide:

• Order number
• Product name
• Detailed explanation
• Photographs when applicable

Each request is reviewed individually to ensure fair resolution.

Return Eligibility

Returns may be considered under circumstances such as:

• Incorrect item received
• Shipping damage
• Significant listing discrepancy
• Missing components that were included in the product description

Products returned should remain in the same condition in which they were received unless damage occurred during transportation.

Non-Returnable Items

Because of the specialized nature of skydiving equipment, certain products may not qualify for return once:

• Installed
• Modified
• Repacked
• Used
• Altered
• Damaged after delivery

Please contact customer support before returning any equipment.

Unauthorized returns may delay processing.

Damaged Shipments

If your shipment arrives damaged:

1. Photograph the exterior packaging.
2. Photograph the damaged equipment.
3. Retain all packaging materials.
4. Contact customer support immediately.
5. Do not discard shipping materials until instructed.

Prompt reporting assists both our support team and shipping carrier during claim investigations.

Missing Items

If your shipment appears incomplete:

• Compare received items with your order confirmation.
• Review the product description.
• Check all packaging materials carefully.
• Contact customer support if anything appears to be missing.

Many issues can be resolved quickly through accurate documentation.

Order Cancellations

Orders may be eligible for cancellation before shipment.

Once an order has entered the shipping process or has been dispatched, cancellation may no longer be possible.

Customers should contact us immediately if they need to request an order cancellation.

Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping information
• Reviewing product descriptions carefully
• Confirming compatibility before purchase
• Understanding local import regulations
• Arranging professional equipment inspection
• Following manufacturer maintenance schedules

Responsible ownership contributes significantly to safe skydiving.

Equipment Safety Disclaimer

Used skydiving equipment should always undergo inspection by qualified personnel before being assembled or used.

No product should be considered jump-ready solely because it has been delivered.

Reserve repacks, AAD servicing, harness inspection, line inspections, canopy evaluations, and overall system compatibility remain the responsibility of the purchaser and their certified rigger.

Frequently Asked Questions

How long does order processing take?

Processing times vary depending on inventory, order volume, weekends, and public holidays. Orders are prepared as efficiently as possible before shipment.

Do you provide tracking information?

Yes. Tracking information is supplied whenever it is available from the selected shipping carrier.

Do you ship internationally?

Yes. We proudly serve customers worldwide, subject to local regulations and carrier availability.

Who pays customs fees?

Import duties, taxes, VAT, and customs-related charges are generally the responsibility of the buyer unless otherwise stated.

Can I return used skydiving equipment?

Return eligibility depends on the circumstances of the purchase and the condition of the equipment. Please contact customer support before initiating any return.

Should I have my equipment inspected before use?

Absolutely. Every item should be inspected by a qualified FAA Senior or Master Rigger—or the appropriate certified rigger in your country—before assembly or use.

What should I do if my package arrives damaged?

Photograph the package immediately, retain all packaging materials, and contact our customer support team as soon as possible.

Our Promise to Every Customer

At ProSkyDivings.com, we believe that purchasing used skydiving equipment should be a straightforward, secure, and transparent experience. From the moment you place your order until your equipment reaches your destination, we are committed to providing reliable communication, careful packaging, professional customer support, and dependable worldwide shipping.

Our dedication extends beyond the sale. We encourage every customer to prioritize safety by having all equipment professionally inspected before use and by following the maintenance recommendations provided by the original manufacturer. Whether you are purchasing your first complete rig, upgrading a canopy, replacing an Automatic Activation Device, or adding essential accessories to your setup, our team is here to support you throughout your skydiving journey.

Thank you for choosing ProSkyDivings.com. We appreciate your trust and look forward to helping you enjoy a smooth purchasing experience, dependable delivery, and quality used skydiving equipment for many adventures to come.

Blue skies, safe jumps, and happy landings!